Robotic process automation or software robotics utilizes intelligent automation technology to carry out repetitive office tasks for human workers. for example, filling out forms, extracting data, moving files, and so on.
Get to know Robotic Process Automation, Benefits for the Business Field
It works by combining APIs and UIs to integrate and perform repetitive tasks between enterprise and productivity applications. By applying scripts that mimic human processes, it will complete the execution of various activities and transactions across unrelated software systems.
How RPA differs from Artificial Intelligence (AI)
Many say these two fields are the same, but they are clearly different. An important difference that stands out is that RPA is process-driven, while Artificial Intelligence is data-driven. AI uses machine learning to recognize patterns in data and Robotic Process Automation simply follows the process defined by the end user.
As such, AI is used to simulate human intelligence, whereas RPA is solely to replicate human-directed tasks. RPA and AI can complement each other well and help handle more complex use cases.
Benefits of Using RPA
Robotic Process Automation provides a number of benefits, including:
- RPA reduces the workload of the team and staff can be reallocated to other priority jobs that require human input, resulting in cost savings and increased productivity and ROI.
- Also, RPA does not require developers to configure it, as there is a drag-and-drop feature in the user interface that makes it easy to deploy non-technical staff.
- Better accuracy and compliance thanks to RPA robot programs to follow specific workflows or rules. This minimizes human error, especially when the job requires accuracy and compliance.
- The software does not cause any disruption in the underlying system as the bots work at the presentation layer of existing applications.
- Bots and chatbots can work around the clock which reduces the work of waiting for customers.
How RP Works
According to Forrester, Robotic Process Automation software must include the following core capabilities:
- Low-code capability to create automation scripts.
- Orchestration and administration, including configuration, security, and monitoring.
- Integration with enterprise applications.
Future automation technologies, such as RPA, allow users to access information through legacy systems and integrate with other applications through front-end integration. This makes it possible for automation platforms to behave similarly to human work.
While back-end connections to databases and enterprise web services help automation, the real value of RPA is in its simple and fast front-end integration.
RPA Use Cases
There are a number of industries that utilize RPA technology to help their business operations. Its implementation can be found in the following industries:
- Banking and financial services
- Insurance
- Healthcare, and
- Retail.
Robotic Process Automation can in fact help make work easier, although it still needs a lot of improvement. At least this technology can help the future for more effective and easier work.
